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Frequently Asked Questions
Q. What travel documentation do I need?
UNITED STATES CITIZENS
All United States citizens must have a Government Issued Passport, valid for at least six months beyond the return date of your trip, in order to travel to Mexico. Your passport must have at least one blank passport page per stamp. More information for United States citizens can be found HERE.
NON-UNITED STATES CITIZENS
If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation and vaccination requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa to enter and may require blank pages for entry and/or exit stamps.
ALL GUESTS
It is the sole responsibility of the attendee to verify and obtain all necessary documentation and vaccination requirements when traveling to another country. Many countries require passports to be valid for at least six months beyond the date of your expected return and may require blank passport pages for entry and exit stamps. Some citizens may be required to obtain a Visa and/or have specific vaccinations to enter certain countries.
It is also the sole responsibility of the attendee to verify, obtain, and be aware of all necessary documentation requirements for any required Covid-19 testing, proof of vaccination or negative test, etc. when traveling to another country. Many countries have different requirements for entry and exit; please check your country's specific Covid-19 requirements as well as the requirements of the airline you are traveling on.
We also recommend packing a photocopy of the picture and signature pages of your passport. If your passport should get lost, the photocopies will make it much easier to get an emergency replacement.
Q. How do I get a Passport? (United States Citizens)
Click HERE to learn everything you need to know about how to obtain or renew a United States Passport.
Q. What airport should I arrive at and depart from?
Flights should arrive and depart from either the Cancun International Airport (CUN).
Q. When should I leave for the airport?
The recommended airport check-in time for international flights is three hours prior to departure.
Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.
For general travel information issued by the State Department, please visit the U.S. Department of State website at https://travel.state.gov/content/travel.html.
Q. Should I purchase Travel Insurance?
Because unforeseen circumstances may arise, we strongly recommend that you purchase travel insurance. Travel Insurance gives you access to a 24-hour assistance hotline for expert, personalized support in a crisis. Travel insurance can reimburse you for prepaid, non-refundable trip costs - including vacation rentals, car rentals, hotels and flights - if you have to cancel for a covered reason, and can reimburse you for eligible meals, accommodation and transportation expenses during a covered delay. Travel insurance can also reimburse you for care following a covered medical emergency while traveling. Travel insurance can even arrange and pay for a medical evacuation if needed. Coverage is only available for United States citizens.
Please email our Destinations Travel Partner and advise you are interested in purchasing Travel insurance. They will provide the Sequel Travel Vacation Department the necessary information for your travel insurance quote and connect you with an agent.
Q. How much luggage can I take?
Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Most airlines will allow you to check bags as well. Please check with your airline to confirm current luggage limitations and any applicable fees* for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage. Luggage may be locked only with a TSA approved lock.
Be sure that all baggage and personal belongings are properly insured. Items such as medication, jewelry or other valuables, breakable or perishable items, and important documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.
*Please note that all baggage fees are at your own expense.
Q. How do customs procedures work at the Cancun International Airport and the Tulum International Airport?
Upon arrival, you will pass through immigration and present the Mexican immigration agent your passport. You will then claim your luggage and proceed through customs to declare any goods. You will press a button on a light resembling a traffic signal. A green light means that your bags will pass through without inspection, a red light means that your bags will be randomly inspected.
Q. What items can I carry on?
Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at http://www.tsa.gov/.
Q. What is the weather like in Tulum?
Located on the eastern side of the low-lying Yucatan Peninsula, Tulum has a fairly predictable climate, making it a great vacation destination. February is part of Tulum's dry season and brings continuing steady temperatures and moderate rainfall. The average daily temperature is about 81°F (27°C), but expect temperatures to increase up to around 86°F (30°C). At night, the lows drop down to around 72°F (22°C).
Humidity levels can be high this time of the year, but the breezes blowing in from the Caribbean can keep it feeling pleasant. Though it's considered the dry season, rainfall begins to increase this time of the year. Bring along the sunscreen and sunglasses to protect yourself from sunburn. As you're packing, you'll also want to bring along light and airy clothing and a good pair of walking shoes.
Q. What currency is used in Mexico?
The currency in Mexico is the peso.
Many establishments, especially in coastal resort areas, quote prices in U.S. dollars or both U.S. dollars and pesos, so typically converting U.S. dollars to pesos is not necessary. U.S. dollars can also be used for tipping around the resort should any staff services exceed your expectations (most tips and gratuities are already included in your all-inclusive package).
Travelers to Mexico can easily withdraw money from ATMs, called cajeras, in most major cities and resort areas. Use the same precautions you would at any ATM. Most machines offer Spanish/English menus and dispense pesos, but some offer the option of withdrawing dollars.
In Mexico, Visa, MasterCard, and American Express are the most commonly accepted credit cards. You'll be able to charge most hotel, restaurant, and store purchases on your credit card. However, be aware that some establishments in Mexico may add a small surcharge when you pay with a credit card.
Q. What type of electrical adapter will I need?
Electric current throughout Mexico is conformed to 110 volts, 60 cycles. It is the same type used in the United States and Canada. Some electrical outlets at hotels and resorts are still the two-prong type. To get around this and enable you to use a notebook computer with a three-prong electrical cord plug, it is recommended that you take a converter with you.
Q. Do I need to tip?
Although there isn’t a big tipping culture in Scotland, it is quite common to tip in restaurants or taxis when you receive good service. 10 percent is a good rule of thumb though most people will be delighted with any amount of tip.
Q. Is it safe to drink the tap water?
It is recommended that you do not drink tap water in Mexico. Bottled water will be provided in each guest room for your use.
Q. Are there any new Mexico laws I should be aware of?
Beginning January 15, 2023, Mexico has banned smoking in all public indoor and outdoor spaces. This law applies to hotels, beaches, parks, and more. Those caught smoking could face fines of up to $300 or be jailed up to 36 hours for refusing to comply. For more information, please click HERE.
Q. What if I have a special health concern?
If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.